We hope that all of our players and their families have positive experiences as part of the Santa Cruz Youth Soccer Club. If there is a dispute or conflict within a team, any parent, player or assistant coach should, whenever possible, discuss the matter in question with the coach directly if the complaint involves the team coach. No such discussions may take place during or just prior to or after a game or practice, unless the coach has previously agreed to schedule a discussion at such times. No children may be present during the discussion. For issues arising from games or practices, a 24-hour wait before discussion is recommended. In cases involving a problem with the coach, a team or players and when discussion with the coach does not resolve the issue, the complainant should email the Board and the President.